Implement multi-level Interactive Voice Response (IVR) with IVR number integrated into our AI-powered CRM. Automatic lead & ticket creation with smart routing. Handle customer queries, and launch voice campaigns efficiently and effortlessly.
Top-rated CRM software accross review platforms
Implement and manage inbound IVR for customer support, order tracking, call centre, and other related domains or outbound voice broadcasting campaigns effortlessly and efficiently with IVR number integrated with Corefactors AI-Powered CRM.
Select from wide range of 1800/1860 series or a virtual number that is easy to recall and suits your business need.
Design professional multi-level IVR call menu for various departments and teams with auto call routing and call trigger features.
The solution automatically identifies the IVR call and creates a lead or a ticket based on caller inputs and assigns it to the right agent.
Monitor call quality on real-time with unlimited auto call recording feature. Keep a tap on agents productivity with call dashboards and call logs.
Enrich customer experience and achieve higher efficiency and productivity with streamlined and automated engagements using unified AI-powered platform to manage all customer communications across functions - sales, marketing, support and success.
Automatic lead capture and distribution with a centralized customer profile details and engagement records for easy access.
Robust ticketing system with auto ticket creation and assignment, multiple SLA management, real-time activity and interactions logs, auto-replies and more.
Connect and engage prospects and customers over call, email, SMS and WhatsApp using personalized messages at scale.
Pre-define engagement workflows and set up automated communications with prospects and customers across journey.
Empower your teams to never miss any opportunity, follow ups, meetings, SLAs with automated alerts, triggers, notifications and more.
Monitor incoming calls, outgoing calls, ticket closures, teams productivity and performance, sales pipeline,marketing campaign reports, and more.
Access, track, and manage customer relationship across journey from anywhere and at anytime with your smart mobile.
Access IVR and other call logs, call recordings, and other customer details.
Initiate instant conversation through auto call connection or other available channels and reduce response time.
Update details, schedule follows ups, meetings, and other operations.
Get alerted and notified about upcoming meeting, tasks, follow ups, and take necessary actions.
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No more silos between teams | No more fragmented data | No more hassle with multiple tools and vendors
Besides the advantages mentioned above, with Corefactors you get a guarantee on
Get personalized dedicated support from our experts via call, E-mail, SMS, chat, etc. Our customers say, "You are a king, if you are a Corefactors customer".
Our motto is to provide you with the best of service, ensure uninterrrupted quality call,. The solution is designed to ensure that it fits your growing needs with a 99.9% uptime.
The unified platform for IVR and customer relationship management helps you save 30% (40,000 per user per year!). This solution is best priced in the whole industry, when compared to the features it offers.
-Zuheb Sheikh, AVP of Ketto
-MR. Aniket, Telecalling Head, HMPL
-Akash Gupta, Co-Founder & CEO, ZYPP Electric