We have brought more reporting insights for you through our recent Call Dashboard update.
- Analyze agents by their average call duration for inbound & outbound calls.
- Know agents’ success/failure rates on call handling.
- Know during what time of the day agents were more active or less active on tele-calling activities.
You can use these insights for agents performance analysis, resource planning and training activities.
Furthermore Average call duration can help you understand for how long your each agent can keep your customers engaged. So that you can provide guidance to your team if needed.
You can use success/failure rates to check with your agents real reasons for not attending calls in inbound case scenario.
And there are so much more information available to you in Call Dashboard Report. So that you can take better decisions to make calling activities more efficient.