By selecting or using a Missed call Number you will be able to track the Missed call campaign details. A missed call number will be assigned to you through our support team. Contact the support team to enable the missed call.
To Track Missed Call:
Navigate: Menu Bar -> Marketing -> Missed call -> Campaign Report -> Missed Call Number.
Click on the Missed call Number you have used for the campaign. By doing so you will be able to find the missed calls you have received through the campaign.
From the campaign, you will be able to go through the following
- Received At: You will be able to find the date and time, the missed call was captured.
- The From Number: from which number you have received the missed call will be captured here.
- Inbound Number: Inbound number is the Missed call number that has been assigned to your account.
- Operator: You will be able to find the operator of the number you have received the missed call from.
- Circle: Circle covers the area the calls are received from.
- Reply SMS: If you have configured reply SMS to your clients, the status will be shown here.
- Web Request Status: If you have an API configured for the Missed Call, the response from the missed call campaign will be sent to the web. Once the response is a success, you will be able to see the status as SENT.
- Action: Under this icon, you will be able to take action on the missed call numbers.
- Add Contact Now: You will be adding them as your contacts
- SMS: You will be able to send them SMS via our gateway.
- Call to: You are allowed to call them through our cloud system.
- Add Lead now: You can add the lead in the lead box so that further follow-ups can be done.
- Activities: You will be able to view all the activities that are engaged with the client.
To Track Long Code Number:
Navigate -> Marketing -> Inbound SMS
You will have the complete list of Inbound campaigns triggered select on the Inbound number assigned to you.
When you click on the Campaign Name you will be able to find the details like –
- Campaign Name you have defined while triggering the campaign.
- Date of the campaign triggered.
- The long code number that the Inbound SMS is received.
- A unique Keyword that is provided for the campaign to distinguish between other campaigns.
- A reply message you have received from the number.
- The reply message is received from which operator.
- The Circle the reply message is received from.
- SMS Text that is received will be displayed.
- Action: Under this icon, you will be able to take action on the Long code Number.
- Add Contact Now: You will be adding them as your contacts
- SMS: You will be able to send them SMS via our gateway.
- Call to: You are allowed to call them through our cloud system.
- Add Lead now: You can add the lead in the lead box so that further follow-ups can be done.
- Activities: You will be able to view all the activities that are engaged with the client.
