Do you know that your CRM can be used as an effective business communication tool? Your customers are contacting you through various channels and it’s difficult to keep track of them.
An integrated CRM enables you to not only maintain your customer base but also organize the interaction with any client in an effective way.
A seamless CRM integration turns critical communication platforms effortlessly compatible and helps in generating more revenue.
The CRM saves your contact details from incoming calls from new phone numbers.
The business conversation with customers is automatically added to the communication history of your CRM contacts.
You can use a queue system for incoming calls, record conversations, receive voicemail messages, and set up your own waiting ringtones.
Benefits of CRM with MyOperator Integration
Using an integrated CRM with inbuilt cloud telephony can be really useful for your business. It makes your business workflow faster and efficient.
This integration with MyOperator helps you to connect your customers or prospects to the right agent automatically.
Improved Productivity
A powerful integrated CRM will do this auxiliary work for you and keep a complete customer history within reach.
Detailed call information will be directly available in your CRM of choice with the MyOperator integration and you can auto-update records upon call completion.
Live Call Transfer
Transfer customer and prospect calls to any agents seamlessly. You can even transfer ongoing calls without disconnecting them and enhance your caller’s experience.
With the help of this, your sales team will be able to make faster outbound calls and connect with more leads.
Quantifiable Call Data
If your CRM doesn’t have telephone systems connected, sales agents won’t be able to measure key KPIs, such as call rates, up-selling cross-selling activity, and conversion rates.
The integration with MyOperator helps you to monitor and analyze agent tendencies and capabilities, providing supervisors and managers with useful, quantifiable data.
Sticky Agents & Multi-level IVR
You can assign callers to specific agents to resolve their problems instantly. You can customize your IVR and handle multiple calls simultaneously.
This enhances customer satisfaction that provides opportunities to generate revenue for your business.
How to Integrate MyOperator in Teleduce?
Teleduce integrates MyOperator so that you can handle calls directly through the CRM and call your customers and prospects directly too.
Follow these simple steps to integrate MyOperator with Teleduce.
On the Teleduce dashboard, click on “Menu” and come down to “Integration”
The third-party integration page opens up, there you can click on the “Telephony” option.
Select “MyOperator” from the options displayed.
After selecting “MyOperator” you can click on “Connect” and fill the required fields and “Save”
Your integration is now successfully done with MyOperator. You can see that in the third-party integrations section.
Now, if you want to disconnect from MyOperator, click on “Disconnect”
Conclusion
Track incoming and outgoing calls and store them in the CRM with a single click. Route calls to specific agents even after office hours and achieves 24X7 availability.
Implement an integrated platform like Teleduce that integrates MyOperator to access your call logs from one place.
